Support

Write or call

There is a person at the other end. If your order has stalled, or you are simply unsure, get in touch — I answer myself.

Has an order stalled?

If you have the confirmation email, your order status link is in it. Otherwise we can find it here, and you can see where it stands straight away.

Then include these three things in your first message, so I can work out what happened before I reply:

The domain it concerns.
The link to your order status, if you have it — it is in the confirmation email.
What you see on the page, and what you expected.

Fastest

The fastest way to an answer. Write whenever — it lets me look your order up before I reply, and you have the answer in writing afterwards.

Monday – Friday: 10:00 – 15:00 (CET)

Note that there may be a wait when calling.